Terms & Conditions

By using the services provided at unlocks360.com, you agree to be bound by the terms and conditions outlined on our Terms and Conditions page.

We aim to simplify your life by helping you unlock your mobile device, regardless of your network provider or SIM card location. Our step-by-step guidance ensures a smooth unlocking process, and our dedicated support team is available to assist with any troubleshooting needs.

Important Notice:

Please read these terms and conditions carefully before using our services. All content on this website—including information, files, graphics, text, software, and communications—is governed by these terms. We encourage you to review them regularly. We reserve the right to amend these terms at any time, and continued use of our services implies your agreement to the latest version. Any violation of these terms will result in immediate termination of your access to the site.

Customer Responsibilities

Accurate Information: Provide correct details about your device, including model, network provider, country, and IMEI number.

Prohibited Actions: Do not attempt to unlock your device using any method other than the unlock code we provide.

Unlock Codes: Use only the unlock codes we supply. PIN/PUK codes, pattern locks, or security codes are not valid for network unlocking.

Device Eligibility: Ensure your phone is not blacklisted (e.g., stolen, lost, or blocked by the carrier).

Follow Instructions: Carefully read and follow all instructions before using the unlock code.

Delivery Policy

Unlock codes are delivered according to the timelines stated on our website. We do not offer refunds for delays caused by unforeseen circumstances but will make every effort to keep you updated.

Cancellation Policy

Eligibility: Orders can be canceled only if:

Processing has not yet started.

The order is delayed beyond the estimated delivery time shown on the product page.

Once completed, the Refund Policy applies, and cancellations are no longer possible.

How to Cancel: Send your cancellation request to info@unlocks360.com, including:

Your Order Number.

The IMEI number linked to your order.

All requests must be made via email.

Liability Disclaimer

We are not responsible for any damage to your mobile device resulting from the use of our services, nor for any loss of the device itself.

Account Security: You are responsible for safeguarding your account credentials and any activity under your account.

Intellectual Property

Our trademarks, logo, and brand name may not be used or reproduced without our prior written consent.

Legality of Mobile Device Unlocking

United States: Under the Unlocking Consumer Choice and Wireless Competition Act (https://www.govinfo.gov/content/pkg/PLAW-113publ144/pdf/PLAW-113publ144.pdf), unlocking mobile devices is legal and does not violate copyright laws under the Digital Millennium Copyright Act (DMCA) (https://www.congress.gov/bill/113th-congress/senate-bill/517).

Other Countries: Mobile unlocking is generally legal worldwide. Customers are responsible for complying with local regulations.

Prohibited Activities

We strictly prohibit unlocking devices that are blacklisted, reported stolen, or lost. We do not support any illegal activities.

Our Product

We provide remote unlock codes that remove carrier restrictions, enabling you to use your phone with any network worldwide. Our support team offers responsive email assistance during business hours.

Money-Back Guarantee

We guarantee a successful unlock or your money back, provided that:

Accurate information is submitted (IMEI, model, country, provider).

The device has not been unlocked previously by other methods.

The phone is not already unlocked or blacklisted.

No alternative unlocking attempts have been made before requesting a refund.

Our unlock codes are used strictly as intended.

Please note: Refunds are not provided for incorrect submissions.

Delivery & Refunds

Delivery Times: Based on average processing times listed on our website. While delays can happen, refunds are not issued solely for delays. We will assist with cancellations where possible.

Refund Process: Refunds are issued if no unlock code can be found for your device. Refunds are processed within 24 hours of confirmation and receipt of your email. If an unlock code fails, video proof is required for a refund.

Limitation of Liability

unlocks360.com is not liable for any loss or damage resulting from the use of our services or website.